So I don't often talk about work here. My personal opinions are mine and -- I know people don't think that journalists can do this, but -- they stay with me and do not influence my work. Besides, my experience is that journalists don't play political favorites. They just love a good story. Anyway, that's a post for another time...
Certainlly one does notice things more when it hits close to home, so let me share a tale of what appears to be e-government gone wrong.
I live in northwest Washington, D.C. just off the Rock Creek Park. For those of you who may not know the area, Rock Creek Park
is this wonderful area that runs from the Potomac River right near the
Mall all the way out to the Maryland border. As you might imagine, the
park is heavily used – the Rock Creek Parkway is heavily by drivers,
but it is also a recreation area. It is part of one of my favorite bike
loops.
So the WP this morning has a story, which they tease off the front page, about the new Rock Creek Park management plan. Given that I use the park – it is part of my daily commute – I was interested to find the plan.
I was hopeful that the WP would provide a link to the plan. BZZZ!
So I search Google, which provides me with the Park Service's Rock Creek Park page. I search on there for awhile -- management documents, maybe? Not that I could tell.
I eventually went to try Google’s Uncle Sam, keyed in "Rock Creek Park management plan," which took me to this site,
which seems may be a step in the right direction, but when I click
around, I can't really tell what is new, when things were posted... In
addition, I'm not sure how somebody would actually find this site other than a Google search.
I clicked for awhile there until I grew frustrated and decided to try something else.
So I went to the Park Service’s main page, their press release page… on and on but all for naught.
So I called their press office. The person there didn’t know. She suggested that I use their search engine, which didn’t seem to come up with what I was looking for.
She gave the number of the superintendent of the park, who directed me
to the director of plans, which whom I left a voice mail message.
How many real people actually go through this?
And can offer some notes when the Interior Department gets its e-gov grade on the management score card?
If anybody knows where I can find this document…
I am putting the spotlight on the Park Service -- well, I guess I
am, but I don't mean to. I understand that this stuff is not always
easy -- we don't always get it right! -- and I don't think the Park
Service is alone.
Perhaps this just says something about people's expectations.
After much chasing and hunting, I got a certain degree of success... No, it wasn't easy... and it involved having to make several calls
to the Park Service personnel that oversee Rock Creek Park... and the
kind person had to walk me through the process, but I found it.
So do you want to walk through it, or should I just give it to you?
For those of you who read the end of the mystery first, you can find the Rock Creek Park improvement plan here.
Here are the steps I had to go through:
* Go to parkplanning.nps.gov
* Then look for Plans/Documents Open for Comment
* The third item down (as I'm posting this) is the Rock Creek Park plan.
I actually asked how Joe Citizen would ever be able to find that...
and they acknowledged that it is kind of burried... and they promised
that it was going to be moved to the Rock Creek Park page.
And it was eventually posted this information on the Rock Creek Park page under both “management docs” and the “news”
link on the right side of the Web site -- although I did not find it
under news, but it is difficult to find on the management document page
because they are not really dates so it is difficult to tell what is
the most recent item. Instead, I'd recommend just going to this site and selecting the Rock Creek plans.
So it is be up there, but it isn't really easy for Joe Citizen to find.
Again, I want to stress that I understand how difficult this is. It
is difficult for us! Most people think you just post the link, but if
it is much more complex… not the least of which is making it available
in a place that people can find it. But posting information online
should be one of the most natural ways of getting information out to
the public -- lest we may part of most agency missions?
I would expect that in most government organizations, posting this
kind of information is a add on duty – ‘other duties as assigned.’
Therefore it is decentralized, yet is centralized to ensure a common
look and feel. And when things are posted, do they go at the
decentralized sites, such as the individual parks, or a central Web
page that lists all management changes?
It isn’t necessarily easy.
Recent Comments